H3 3.1.5 Backup not working

Hi Guys,
a customer recently reported a strange thing when doing backups.
It's a hog3 with a dp2000 connected over a router. no other things running.
He told me, that he did a backup and the console said backup successfull - press OK
After that he tried to copy the backupfile to the zip or cddrive, as he always did.
but in the showfolder there was no backupfile. ????
He told me that he didn't changed anything on the console (path for storing etc.)
the only thing that was done, was an upgrade to 3.1.5 from 3.1.2 or 3, don't remember.
Fact is, backup was working after upgrade, I tried it myself.
Any ideas? HDD full???

Thanks Roman
Parents
  • Hi Chris,
    now I've checked every possible misstake with the customer, and the problem is the 3.1.5 software on the console.
    He did:
    Backup the showfile on a zipdisk (no file was shown in the browser)
    Take the zip into a pc (showfile was on it) and load the show with hog3pc (3.1.5) - was working
    build a new show on h3 - take a backup - no file on hdd or zip shown - but still there????? :dunno:

    Any comments on this? Should he go back to 3.1.4?

    Thanks Roman
Reply
  • Hi Chris,
    now I've checked every possible misstake with the customer, and the problem is the 3.1.5 software on the console.
    He did:
    Backup the showfile on a zipdisk (no file was shown in the browser)
    Take the zip into a pc (showfile was on it) and load the show with hog3pc (3.1.5) - was working
    build a new show on h3 - take a backup - no file on hdd or zip shown - but still there????? :dunno:

    Any comments on this? Should he go back to 3.1.4?

    Thanks Roman
Children
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