Hog3 Console Left Screen Won't Wake Up

Good day! I have a client that we just finished the 3.2.1 upgrade this weekend. After doing the upgrade we noticed something strange. Whenever the console would timeout and put the touchsceens to sleep, when you wake them up, the left screen is blank. The screen does illuminate as you can see the backlight turned on, however it is blank. We've checked to make sure the intensity setting is correct.

I know I saw a thread about both screens not waking up during testing, but I thought it had been resolved before release. Is this possibly another issue? Any thoughts are greatly appreciated. Thanks and take care!

:hogsign:
Parents
  • Hi Chris! I did just talk to them and they did experience the same problem once this last weekend. Since they only use the console 2 to 3 days a week, they have set the backlight not to go off at all for the time being. I'm going to try to get back there on Friday and pull the screens apart and check wiring and connections.

    Have you seen any other instances? Let me know. Thanks and take care!
Reply
  • Hi Chris! I did just talk to them and they did experience the same problem once this last weekend. Since they only use the console 2 to 3 days a week, they have set the backlight not to go off at all for the time being. I'm going to try to get back there on Friday and pull the screens apart and check wiring and connections.

    Have you seen any other instances? Let me know. Thanks and take care!
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