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    Cormac Jackson
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Library Requests

Hi,
Can we change the text in the Library procedure so that users are aware it will take more than 7 days and possibly up to a very long time.
First show has been and done without the correct library despite sending a request on 1st March and getting an automated reply.
If it's going to more than 7 days or Barco/High end don't have the ability to generate new Lib files within a given the current timeframe would it be easier to outsource the Lib file creation to someone who can possibly do it quickly.


Thanks C
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  • 0
    Hi Marty,
    the fact that some users are getting good responses is good news but some others are having mixed results is less encouraging.
    Hugo agreed if it's your show and you need to build a file it is possible but if you are creating a show for someone else or a festival with multiple operators having a full working profile for a fixture is crucial which is why i am asking for clearer information to be given on how long it will actually take to provide a profile once submitted.

    C
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  • 0
    Hi Marty,
    the fact that some users are getting good responses is good news but some others are having mixed results is less encouraging.
    Hugo agreed if it's your show and you need to build a file it is possible but if you are creating a show for someone else or a festival with multiple operators having a full working profile for a fixture is crucial which is why i am asking for clearer information to be given on how long it will actually take to provide a profile once submitted.

    C
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