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    Kevin Sorg
  • Date
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Bug Report V3.2.5 B3414: DP8000 Crashes Upon Playback

Hardware:
Hog3 Full Console
2-ELO 15" Touch Screens attached to console
1-USB Playback Wing attached to console

1-Window 7 Computer Running Hog3PC

1-DP8000

1-I/O Processor

Both systems are running as Console 1 and server

Problem:
When logging in, I logged in the Hog3PC first, then logged in the Hog3 Console.

As soon as you hit playback on either, the DP8000 then starts resetting itself, then eventually will crash.

If you log in the console first and then the Hog3PC, it works just fine with no issues.
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  • 0
    Couple of things:
    1) If you are using a DHCP router make sure that neither the console or Hog 3PC is set to run DHCP server. That could cause problems.
    2) If you are using a standard switch try changing all of your nodes (Consoles/DPs) to use static IP addresses.
    3) Turn off all sACN and Art-net outputs for the external DP8000 that you are not using. Also make sure that the fixturenet and hornet networks are separated.

    If these things don't help change the external DP8000 to net number 3 and patch a single desk channel to it. That will let us know if there is something wrong with the DP or if the logical node is causing problems.
Reply
  • 0
    Couple of things:
    1) If you are using a DHCP router make sure that neither the console or Hog 3PC is set to run DHCP server. That could cause problems.
    2) If you are using a standard switch try changing all of your nodes (Consoles/DPs) to use static IP addresses.
    3) Turn off all sACN and Art-net outputs for the external DP8000 that you are not using. Also make sure that the fixturenet and hornet networks are separated.

    If these things don't help change the external DP8000 to net number 3 and patch a single desk channel to it. That will let us know if there is something wrong with the DP or if the logical node is causing problems.
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