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    Kevin Sorg
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Bug Report V3.2.5 B3414: DP8000 Crashes Upon Playback

Hardware:
Hog3 Full Console
2-ELO 15" Touch Screens attached to console
1-USB Playback Wing attached to console

1-Window 7 Computer Running Hog3PC

1-DP8000

1-I/O Processor

Both systems are running as Console 1 and server

Problem:
When logging in, I logged in the Hog3PC first, then logged in the Hog3 Console.

As soon as you hit playback on either, the DP8000 then starts resetting itself, then eventually will crash.

If you log in the console first and then the Hog3PC, it works just fine with no issues.
Parents
  • 0
    1. No DHCP server in use.
    2. All units are on static IP's.
    Console 172.31.0.1 Subnet 255.255.0.0
    Hog3PC 172.31.0.2 Subnet 255.255.0.0
    DP8000 Console Link 172.31.0.3 Subnet 255.255.0.0 Fixture Link Art-Net Output 192.168.0.1 Subnet 255.255.255.0
    I/O Processor 172.31.0.12 Subnet 255.255.0.0
    3. Art-net in use on the External DP8000, but Hognet and Art-Net are on seperate network switches

    I did switch the external DP to Net #3 and patched a single desk channel to it and had no issues. But as soon as I switched it back to 2, and logged in the Hog3PC first and then the console and started playing back anything, it started going through that same lockup again.

    Again, this always only happens if you log in the Hog3PC first, and then the console. If you log the console on first and then the Hog3PC, we don't have any issues.

    If it help I have video footage I can upload later today to show you what it is that we are doing and what the DP is looking like when it crashes. Let me know. Thanks!
Reply
  • 0
    1. No DHCP server in use.
    2. All units are on static IP's.
    Console 172.31.0.1 Subnet 255.255.0.0
    Hog3PC 172.31.0.2 Subnet 255.255.0.0
    DP8000 Console Link 172.31.0.3 Subnet 255.255.0.0 Fixture Link Art-Net Output 192.168.0.1 Subnet 255.255.255.0
    I/O Processor 172.31.0.12 Subnet 255.255.0.0
    3. Art-net in use on the External DP8000, but Hognet and Art-Net are on seperate network switches

    I did switch the external DP to Net #3 and patched a single desk channel to it and had no issues. But as soon as I switched it back to 2, and logged in the Hog3PC first and then the console and started playing back anything, it started going through that same lockup again.

    Again, this always only happens if you log in the Hog3PC first, and then the console. If you log the console on first and then the Hog3PC, we don't have any issues.

    If it help I have video footage I can upload later today to show you what it is that we are doing and what the DP is looking like when it crashes. Let me know. Thanks!
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