Hey There
We are running
Road Hog (was on v3.2.5, but we updated it to v3.2.6 yesterday (Tuesday)
The update didn't fix the problem.
1 External ELO Screen
The lighting console is being used in a club environment.
Here's the story.
20 minutes before the end of my Friday 5 hour shift the board froze. The screens locked up and I couldn't do anything. None of the buttons worked. I don't recall if the faders worked or not. I was unable to Pig, Open, backspace. I waited till the night ended and then I did a hard shutdown. When I restarted the board (to go back in and lamp off) it didn't turn on the on-board screens. It was using my external (ELO) touchscreen as the main (and only) monitor. I used this screen to lamp off the lights and then called it a night.
When I came back next night, Saturday, the board was completely fine. Both screens turned on when the board started up and it worked great all night. Not a glitch.
The following night Sunday was a bit more of a disaster. I was just using the Hog normally and then it froze. I did a hard restart on the board. It did the weird external-monitor-only thing. So, I quit and restarted the board properly. When it started up all seemed quite normal. Everything was working great and all was once again right in the world. It worked for about 4-5 minutes and then it froze again.
I repeated my routine, but it happened again after that. And again, and again. The lights were on a look that suited the night so I just left it for the rest of the night.
Here were some of the variables with each crash
- one time it froze I was still able to use the faders
- sometimes, after the hard restart the on-board screens would work fine, which didn't require a second restart.
On Tuesday we powered it on to do some trouble shooting and it was fine all day. Later in the evening during the club night it froze. The tech restarted the board and it once again did the external-monitor-only trick. He quit and shutdown. He unplugged the external monitor and powered back on. The board was running fine so he plugged the external monitor back in and it was fine for the rest of the night (2 more hours).
Today (Wednesday):
We currently have the board set up without the external monitor and it seems fine. We have a concert tonight and we will be attempting to run without the external monitor.
If it would be helpful we have the Board Logs. If you give us your e-mail address we could send them to you.
Thanks for your time.
Blueprint Tech Team
