Smartsoft Installation Problem, Windows 10

Hi. anyone have this issue? Tried to download Smartsoft, unpacked the zip file v. 3.0.2.9.0.43b, ran the installer (on two machines so far), installation halts, I get a Trojan warning from Norton, threat name Trojan.Gen.8!cloud. Something involving a file called addfirewallrule.exe. I tried disabling Norton Antivirus and running the install file, the app seemed to install, but won't run. Tells me the file it needs is on a network resource that's unavailable...??

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