Etc smartfade

I've found the most common issue is the Next button. If you've accidentally activated it (blue light) then most other functions are on hold until you hit GO. 

What exact board do have? If you're in a hurry call tech ETC support. If you are really up against it (show in hours) they can be reached after hours. 

www.etcconnect.com/.../Contact-Us.aspx

I've found the most common issue is the Next button. If you've accidentally activated it (blue light) then most other functions are on hold until you hit GO. 

What exact board do have? If you're in a hurry call tech ETC support. If you are really up against it (show in hours) they can be reached after hours. 

www.etcconnect.com/.../Contact-Us.aspx

We have the etc 1248 Smartfade

I'm not sure exactly what you are saying. The faders should work even in the bumps don't. The master works, but doesn't? Are you on the wrong page?

There are several things that can be checked and set. Probably best to call tech support and they can walk you through it on the phone. They are very friendly and helpful.