Hello,
I just took delivery of a SFML and have a few questions:
1) How often are fixture profiles updated?
2) How are requests for new profiles handled?
3) If an internal profile doesn't work, what is the estimated wait time for profile issues to be resolved?
I have verified operation of almost all of my fixtures with two exceptions:
a) Chauvet DMX Strobe II: no joy using either the internal profile or constructing a working user personality.
b) Chauvet Colorstrip: internal profile and a newly made user personality both result in flickering/storbing of the fixtures, rendering all 12 of my Colorstrips unusable until the issue is resolved.
My SFML has the latest internal software edition. It seems very nice/functional with these exceptions. In regards to the Colorstrips, channel 1 must be set to a range between 210-219 to access RGB mode. I noticed that the fader resolution ranges from 0-100 (as opposed to 0-255), making it seemingly impossible to set the fixture's channel 1 value to the correct numbers.
Any help you can provide will be much appreciated, as I'll be using a Chauvet DMX-70 controller (ugh) until we can sort the Smartfade.
Thanks,
Adam Mottley