No output

We just had a client call with an odd problem on their SF2496. I've had some other calls with odd problems but they always come down to operator error, or at least thats what it seems to be!

Apparently the DMX just stopped. We checked the likely settings and patch and nothing changed. Channels would not come on - no green bumps, no bars in the LCD, no joy in mudville.

Our tech saved the show, reset the console - everything worked! Loaded the show back in - everything worked!!

They are happy but I am wondering if anyone else has seen a similar event?

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  • The short answer is to follow Sarah's advice and call tech support.

    If you have an event critical problem they are available 24/7.

    Upgrading will likely just confuse the issue. Power down and back on is the first troubleshooting step. Tech support might want the log files which might not survive more drastic measures.

    We never had more trouble with the system mentioned above. Sometimes electronics get weird!

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