I'm running into an issue with a Smartfade controller and some LED fixtures in a new but very small theatre.
Here's the situation - The designer of one of the shows called for some very low levels (in just one colour, mind you) across several banks of identical LED fixtures - top washes, front washes, etcetera - Cue levels ranged from a high of 12 percent to lows of one or two, but always the same value for the varous areas being lit. When he called for 5-second fade to black, naturally with all the fixtures dimming simultaneously, the 'zipper noise' from these fixtures was horribly, horribly apparent. The fixtures are an inexpensive 3-channel RGB "PAR" LED-style fixture, and are by design permanently set at 8-bit fade resolution for each colour. As far as I can see this is one of the worst case scenarios for any LED-based rig.
The supplier involved is coming in to dispute the appropriateness of the gear he's supplied the space. As it is, we're replacing his console (I won't name it, because of ETC's request we not slam other manufacturers' products in the forums, but rest assured it deserves its own roasting) with an Element, and we have been using the loaned Smartfade for show control until it arrives.
My own feeling is that the problem is not with the console, and that the problems we're seeing in the shows is endemic to the LED fixtures' performance characteristics as a whole. What I'd like is confirmation that the console being used is not the cause of this problem, and that the Smartfade console is delivering a DMX signal at an acceptable resolution, ie. 255 steps in a single channel from 0 to Full. That would certainly jibe with what I've seen on those 5-second fades from 3 or 4 percent - as the jumps from one level of illumination to another as it fades simultaneously across all fixtures are more than 3 or 4 steps. I'd also guess that other fixtures, which have an intensity channel, would perform in a markedly better fashion - In this scenario, one could set the colour values at the low levels, have the intensity channel at full in the cue, and fade the intensity for a much smoother fade.
I'd appreciate any suggestions, hints, confirmations, or corrections available.