USB

Hello,

Please make sure that the versions of smartsoft and console software match. If you are not running matching software the two cannot communicate. The current version of smartfade software is 3.0.0 and is available for download here: http://www.etcconnect.com/product.downloads.aspx?ID=20014

If you are running software version 3.0.0 you should not need to install any additional drivers for the smartfade. But with previous versions of the software you did need to manually update the drivers on your computer using drivers that downloaded automatically with the smartsoft download. (Drivers download to this file route: C:\Program Files\ETC\SmartSoft\Drivers)  There is an article about updating drivers available in this wiki: http://community.etcconnect.com/wikis/products/knowledgebase-smartfade-ml-unknown-device-drive-error.aspx

I believe this article dscribes the process in Windows XP, so there may be some differences between it and Vista.

I hope this helps, if you are still having trouble, please feel free to call ETC Technical support at one of these numbers:

Americas - 1.608.831.4116 or 1.800.688.4116

London - +44 (0)20 8896 1000

Germany - +49 (8024) 47 00-0

Hong Kong - (+852) 2799 1220

Hello,

Please make sure that the versions of smartsoft and console software match. If you are not running matching software the two cannot communicate. The current version of smartfade software is 3.0.0 and is available for download here: http://www.etcconnect.com/product.downloads.aspx?ID=20014

If you are running software version 3.0.0 you should not need to install any additional drivers for the smartfade. But with previous versions of the software you did need to manually update the drivers on your computer using drivers that downloaded automatically with the smartsoft download. (Drivers download to this file route: C:\Program Files\ETC\SmartSoft\Drivers)  There is an article about updating drivers available in this wiki: http://community.etcconnect.com/wikis/products/knowledgebase-smartfade-ml-unknown-device-drive-error.aspx

I believe this article dscribes the process in Windows XP, so there may be some differences between it and Vista.

I hope this helps, if you are still having trouble, please feel free to call ETC Technical support at one of these numbers:

Americas - 1.608.831.4116 or 1.800.688.4116

London - +44 (0)20 8896 1000

Germany - +49 (8024) 47 00-0

Hong Kong - (+852) 2799 1220