Options
Related

Filter Life Out error?

So, one of my DL2's
Suddenly started throwing a Filter Life Out error.
The fixture does'nt have very many hours on them, 134 Lamp hours, and 257 fixture hours.
I haven't run it in heavy haze enviroments.
Also the fans seem to be running a bit faster than normal.
However it is not causing any problems, the projector stays struck, and the fixture seems to work fine.
So any ideas on what is causing this?

Also the Display doesn't seem to turn on when a error comes up.
It seems to me that when a error happens, the display should come back on.

The other problem I have been having, is the iris not closing all the way, it tends to stay a tiny bit open. The fixture seems to be having this problem more often in this version of software than in older versions. But I can't really be 100% on that.

I am running software version 1.2.0.777

Thanks!

Joshua Wood
Service Manager
Ruehling Associates Inc.
Parents
  • 0
    Joshua,

    The issue with your filter sounds like you may have a bad filter. We had a few in stock that were constructed incorrectly and do not let the proper amount of airflow through. This is cause the error that you are seeing. The previous versions of software did not have the error notifications in them, so you wouldn't have been able to tell that the filter was problematic. If you contact our support department at support@highend.com or 1.800.890.8989 they can get a new filter out to you to replace the old one. Be sure to mention that is was a defective filter, and not one that was clogged from normal use.

    As far as the display, you are correct, the errors should come up if the display is off or overide the preview mode if you have it in this mode. This issue has been logged into our system as bug #9092.

    The iris is a known issue, but we have had a bit of trouble tracking down the cause. If possible, could you give me some circumstances surrounding the use of the DL-2 when you see this happen? Is it after hours or use, or upon a fresh power-up? Does homing make the problem go away, or is the leak always present? The issue is logged in our systems at bug #9093.

    Thanks so much.
Reply
  • 0
    Joshua,

    The issue with your filter sounds like you may have a bad filter. We had a few in stock that were constructed incorrectly and do not let the proper amount of airflow through. This is cause the error that you are seeing. The previous versions of software did not have the error notifications in them, so you wouldn't have been able to tell that the filter was problematic. If you contact our support department at support@highend.com or 1.800.890.8989 they can get a new filter out to you to replace the old one. Be sure to mention that is was a defective filter, and not one that was clogged from normal use.

    As far as the display, you are correct, the errors should come up if the display is off or overide the preview mode if you have it in this mode. This issue has been logged into our system as bug #9092.

    The iris is a known issue, but we have had a bit of trouble tracking down the cause. If possible, could you give me some circumstances surrounding the use of the DL-2 when you see this happen? Is it after hours or use, or upon a fresh power-up? Does homing make the problem go away, or is the leak always present? The issue is logged in our systems at bug #9093.

    Thanks so much.
Children
No Data

www.etcconnect.com