CMA 1.5.0.2009 Crash on Vista

Tried installing CMA 1.5.0.2009 on 2 different Vista systems. CMA crashes immediately on both systems. Dot Net framework is all up to date and CMA 1.4.3.1789 works without issue. CMA 1.5 installs and works fine on my XP Pro system.

Here is the crash report from Vista:

Description:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: ContentManagementApplication.exe
Application Version: 1.5.0.2009
Application Timestamp: 49ef3416
Fault Module Name: KERNEL32.dll
Fault Module Version: 6.0.6001.18215
Fault Module Timestamp: 49953395
Exception Code: e0434f4d
Exception Offset: 000442eb
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

-Henry

0 schiefels - Former HES Forum Member over 16 years ago

Hi Henry,

This wouldn't happen to be a Tablet PC would it?
0 Henry Sume over 16 years ago

nope- both Vista systems I tried are just vanilla laptops. One is running Vista Ultimate SP1, the other Vista Home Premium SP1. Both machines have McAfee anti-virus/firewall-- I tried disabling firewall completely with no success. Both have nVidia discrete graphics.

Let me know if any other info would be helpful.

-h
0 sblair - Former HES Forum Member over 16 years ago

If you would try running this .Net to make certain it's got the right flavor in there... www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en

You also might try re-downloading and installing the client... We have seen a few weird cases of corrupted downloads before causing these types of issues.
0 Henry Sume over 16 years ago

Hey Scott-

Tried installing your link; installer program indicates that .NET framework is already installed by operating system and then terminates.

A check of .NET frameworks on machine show:

1.0.3705
1.1.4322
2.0.50727
3.0
3.5

Running CMA 1.4.3.1789 and going to ABOUT shows .NET VERSION 2.0.50727.3074.

Tried clean download and install of CMA 1.5 and problem persists.

thanks,
-H
0 schiefels - Former HES Forum Member over 16 years ago

Hi Henry,

I actually stole Scott's laptop from him that is running Vista and I am seeing the same issue here. The strange thing is that my Vista desktop that I use to do all my testing runs the latest CMA just fine.

I am working on trying to figure out what's causing it and if there is a simple work around. I'll let you know anything I can ASAP.

Thanks for your patience,
0 Henry Sume over 16 years ago

No worries, Matt. Let me know if you would like me to do any testing of the fix for you.

I won't tell Scott that you stole his laptop.

later,
-h
0 jxgriffi - Former HES Forum Member over 16 years ago

Matt...just be sure to change his desktop to Wizards of Winter and all will be good!
0 schiefels - Former HES Forum Member over 16 years ago

Hi Henry,

Just a quick question:

Do you have Service Pack 1 for Windows Vista installed?

Thanks,
0 Henry Sume over 16 years ago

Matt-

Yes. Both Vista installs I tried have Service Pack 1 installed.

-h
0 mattmand - Former HES Forum Member over 16 years ago

any word on this...I am having the exact same issue, and have tried all the same things.

please help.