DL-2 Problem Between Server & Projector

Been awhile since I've visited the board. Tried surfing around first to see if this as ever been posted as a thread here and I didn't run across anything.
Anyone ever had any issues with the DL-2 and media/data not getting to the projector?
Have two fixtures set up exactly the same, one working properly and one with this issue so I am almost positive it's not a control issue. I can control the media files/folders and view them in preview window just fine on the display as well of course movement, iris etc.
Also can't activate a "Test Pattern" either through the CMA.
The projector lamp is lit and seem to have control just fine through the network and DMX.
In addition I also switched back and forth through the CMA a number of times from Internal to External input and back a number of time because I remember hearing something regarding the relays sticking.
Opened the unit and checked for any loose connectors and so forth and everything seems to be fine.
Any tricks or if anyone else has experienced a similar problem that can relay some possible fix information it would be greatly appreciated.
Hopefully this is not a bad output on the CPU module.
Anyone know if swapping outputs on the CPU will make any difference.
Thanks

0 schiefels - Former HES Forum Member over 15 years ago

It sounds like the computer is up and running. One thing to try is setting Projector Defaults, which can be done through the SET-> Projector tab. This will ensure that the projector itself is set up on the correct input.

Have you tried swapping the computers between the two fixtures? This would tell you pretty quick whether its a computer issue or something in the fixture/projector.
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0 pan and tilt - Former HES Forum Member over 15 years ago

Thanks Matt
That was my next step was to swap the computers
Have to give that a try after lunch.....will also double check the SET tab also but I'm pretty sure that's the same/good
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0 gwcwc3po - Former HES Forum Member over 15 years ago

Hi,

I've once had that issue with DL.2, I called the support and after 30 mins of searching what was the problem the Tech on the phone said that it could be the relay that stay stuck.

If you switch back and forth between internal and external manualy on the dl.2 computer not by the cma do you hear the "click" sound?

Maybe this is not your problem i'm just saying how I solved my problem that was nearly the same as yours!

Anthony
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0 pan and tilt - Former HES Forum Member over 15 years ago

Thanks Anthony
Yes I have heard that that was an issue at one time although we have never experienced it with any of our units.
In our case you can here the relays "clicking" opening and closing and that's what I first thought when they rolled this unit into the shop.
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0 marty postma - Former HES Forum Member over 15 years ago

There were some issues with older software builds as well where using "Preview" on the LCD would cause the projector output to be sporadic.

If none of the above helps, check that your DVI cable is plugged into the proper port for the video/graphics card in the computer.

The original 850 card requires the "top" port or the one farthest away from the motherboard. All the rest require the "bottom" port or the one closest to the motherboard.

Hope this helps. :)
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0 pan and tilt - Former HES Forum Member over 15 years ago

Marty Thanks...answers one of my original questions.
I think we got it worked out, will know for sure as soon as the programmers get done running in throughout the day to make sure it continues to work and doesn't act up again.
Ended up opening the computer/cpu module, unseating the graphics card, hitting the card edge contacts on the card with an eraser and re-seating the board.
Actually not sure if it was actual contact problem or if the board was just a little loose and I solved the issue when I re-seated it. Figured it wouldn't hurt to try before reassembling the unit once again.
I'll re-post if I run into any other issues or if it acts up once again. We did narrow it down though to the computer when we swapped it out with the other unit.
Thanks Again
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