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DL2 NO SERVER OUTPUT

Hello -

I have a show that opened last night with a couple DL2s. Everything worked great last night, however today after power-up the media server does not appear to be outputting anything.

I get light from the lense and the unit responds to DMX. I have rebooted the unit from CMA also, and I can browse the content library...

What am I doing wrong? I have 2 hours before my next performance!

Thanks in advance!!

Kind Regards,

- James
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  • 0
    Hi James,

    As Marty said, the source relays can get out of sync and cause issues outputting.

    Another thing to check: When you rebooted the unit, did you see the HES logo come up briefly in the menu during booting? That's a good test to see if the video card in the media server is operating correctly.

    In the future, if you have after hours emergency issues I would recommend calling the HES support line: 1.800.890.8989. There is someone staffed on that line 24/7 to handle issues such as these.
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  • 0
    Hi James,

    As Marty said, the source relays can get out of sync and cause issues outputting.

    Another thing to check: When you rebooted the unit, did you see the HES logo come up briefly in the menu during booting? That's a good test to see if the video card in the media server is operating correctly.

    In the future, if you have after hours emergency issues I would recommend calling the HES support line: 1.800.890.8989. There is someone staffed on that line 24/7 to handle issues such as these.
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