LED retrofit kit keeps turning off

We have six 4WRD conversations in our church sanctuary and we have one problem child I'm trying to fix. Our fourth fixture keeps turning off and givng a three digit error code. I think its either "GTP" or "dFG". If I give it a 0% intensity by itself and then 100% it will reset for a time but once a new cue is fired it may turn off. All of the cues work perfectly during programming but at show time it randomly errors out again.

Any help is greatly appreciated.

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  • Sorry to hear about your Source 4WRD. The error is likely OTP, for overtemp, and there isn't anything you'll be able to do to resolve that on your own. I'll email you with a notification number and to talk over a couple of options to get your 4WRD back to a working state.
  • Hey Ross... I'm having the same issue on multiple Source 4WRD retrofits. We have 7, and with normal use, 3-4 turn off within minutes of activating the fixtures. All of them appear to be getting OTP errors as you stated above. Can you help with this?

  • Kyle, sorry to hear about your misbehaving Source 4WRDs. Please give us a call in Tech Support and any of us can help you out. It will be helpful if you can pull the serial numbers off of the units in question before you call. 

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