LED retrofit kit keeps turning off

We have six 4WRD conversations in our church sanctuary and we have one problem child I'm trying to fix. Our fourth fixture keeps turning off and givng a three digit error code. I think its either "GTP" or "dFG". If I give it a 0% intensity by itself and then 100% it will reset for a time but once a new cue is fired it may turn off. All of the cues work perfectly during programming but at show time it randomly errors out again.

Any help is greatly appreciated.

0 Ross Glanc over 7 years ago

Sorry to hear about your Source 4WRD. The error is likely OTP, for overtemp, and there isn't anything you'll be able to do to resolve that on your own. I'll email you with a notification number and to talk over a couple of options to get your 4WRD back to a working state.
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0 shark over 6 years ago in reply to Ross Glanc

I have the same issue on one of my Source4WRD modules. I bought two to start transitioning over the 16 Source 4s to LED, and one has started having this issue. Can you help?
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0 ERockAZ over 6 years ago in reply to shark

We got one replaced but another started exhibiting the same issue. We ended up never setting our lights about 85% (DMX Intensity) and they seem to be happier. The 15% loss of light isn't ideal but it solved our issue.
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0 Kyle in Atlanta over 6 years ago in reply to Ross Glanc

Hey Ross... I'm having the same issue on multiple Source 4WRD retrofits. We have 7, and with normal use, 3-4 turn off within minutes of activating the fixtures. All of them appear to be getting OTP errors as you stated above. Can you help with this?
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0 Ross Glanc over 6 years ago in reply to Kyle in Atlanta

Kyle, sorry to hear about your misbehaving Source 4WRDs. Please give us a call in Tech Support and any of us can help you out. It will be helpful if you can pull the serial numbers off of the units in question before you call.
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0 Kyle in Atlanta over 6 years ago in reply to Ross Glanc

Will do. Thanks, Ross!
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0 eric.cade 26 days ago in reply to Ross Glanc

I realize this post is 7 years old, but we are (have been) experiencing the same OtP issues with a couple of our Source 4WRD units. We didn't realize the problem was overtemp until this past week when we were doing some refocus/maintenance on them. We had always assumed it was a power issue. Any way, 4 of our 12 units were purchased a year or so before the others and it seems like those are the ones with this issue. We currently have 2 that flip to OtP immediately, 1 that occasionally flips, and 1 that seems to be behaving fine. We also have a different SFWD unit that is broken in a different way. I didn't see many options for contacting support, so I figured I would try this forum.
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