LED retrofit kit keeps turning off

We have six 4WRD conversations in our church sanctuary and we have one problem child I'm trying to fix. Our fourth fixture keeps turning off and givng a three digit error code. I think its either "GTP" or "dFG". If I give it a 0% intensity by itself and then 100% it will reset for a time but once a new cue is fired it may turn off. All of the cues work perfectly during programming but at show time it randomly errors out again.

Any help is greatly appreciated.

Parents

0 Ross Glanc over 7 years ago

Sorry to hear about your Source 4WRD. The error is likely OTP, for overtemp, and there isn't anything you'll be able to do to resolve that on your own. I'll email you with a notification number and to talk over a couple of options to get your 4WRD back to a working state.
0 shark over 7 years ago in reply to Ross Glanc

I have the same issue on one of my Source4WRD modules. I bought two to start transitioning over the 16 Source 4s to LED, and one has started having this issue. Can you help?
0 ERockAZ over 7 years ago in reply to shark

We got one replaced but another started exhibiting the same issue. We ended up never setting our lights about 85% (DMX Intensity) and they seem to be happier. The 15% loss of light isn't ideal but it solved our issue.

Reply

0 ERockAZ over 7 years ago in reply to shark

We got one replaced but another started exhibiting the same issue. We ended up never setting our lights about 85% (DMX Intensity) and they seem to be happier. The 15% loss of light isn't ideal but it solved our issue.

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