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Create Content Archive Failed

Hi all...

Well I am trying to back up the Axons at the venue I just moved into (Platinum Theatre, aboard the Liberty of the Seas), primarily because the software is quite out dated (1.3.2.1268) and there are a few visual glitches which I think will be fixed by an update in software, however when I try and create a content archive, it fails at about 24% - it is not always on the same clip, but it is always around about the same point, and always with the same (unhelpful) "Creating Content Archive Failed" message

First I thought maybe it was because the drive was Fat32 and it was reaching the file size limit of FAT32, so I hooked up my laptop running CMA with NTFS formatted hdd - and it failed again... Then I thought maybe I was reaching the limit of the HDD - as both my laptop and the Axon had about 60GB of free space. So I hooked up my 500GB drive to my laptop, and it failed again...

Is there a log file or anything like that which I would be able to access to see why it failed? Or is anyone able to give me suggestions as to how I could complete the backup without having to backup and manually re-number about 500 clips (which are rather random in DMX addressing)

Rgds

Mac Calder
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  • 0
    Hi Zach...

    The main problem here is I did not design or install the Axons. Basically, I am just the next light tech in a line of light techs who have (or will) work in this venue on these shows. Added to that, as guest entertainers come on board, technicians add custom content for use in their shows, which are all archived for when they next come on board... So even if the original designers had implemented a naming/numbering convention from the get go, after 2 years, and probably 5 lighting techs, it would be long gone by now. I do exactly the same thing with my naming as you suggest, but in this case, I don't have that sort of luxury.

    As for not needing to back up - unfortunately I do need to - because if worst comes to worst and something is lost in the upgrade process, it is not just a quick call to the designers and an overnight UPS shipment to get the original source material - it can take weeks. So even if I was to be 100% convinced that nothing could happen, I need to convince everyone above me that nothing could happen (especially with

    3. Backup any custom content you are using on your Digital Lighting products. The
    upgrade process should not affect any of your Stock content or Custom content on
    the drives, but backing up any custom user content first is a recommended
    practice.

    in the release notes)
    ... So I wanted a content archive so that I did not have to manually write down all of the addresses of all of the clips. Obviously if there is a 3GB cap on archive size, I will need to do this manually... bummer

    I believe there is about 30 or so GB of custom content, maybe a bit more.

    Thanks

    Mac
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  • 0
    Hi Zach...

    The main problem here is I did not design or install the Axons. Basically, I am just the next light tech in a line of light techs who have (or will) work in this venue on these shows. Added to that, as guest entertainers come on board, technicians add custom content for use in their shows, which are all archived for when they next come on board... So even if the original designers had implemented a naming/numbering convention from the get go, after 2 years, and probably 5 lighting techs, it would be long gone by now. I do exactly the same thing with my naming as you suggest, but in this case, I don't have that sort of luxury.

    As for not needing to back up - unfortunately I do need to - because if worst comes to worst and something is lost in the upgrade process, it is not just a quick call to the designers and an overnight UPS shipment to get the original source material - it can take weeks. So even if I was to be 100% convinced that nothing could happen, I need to convince everyone above me that nothing could happen (especially with

    3. Backup any custom content you are using on your Digital Lighting products. The
    upgrade process should not affect any of your Stock content or Custom content on
    the drives, but backing up any custom user content first is a recommended
    practice.

    in the release notes)
    ... So I wanted a content archive so that I did not have to manually write down all of the addresses of all of the clips. Obviously if there is a 3GB cap on archive size, I will need to do this manually... bummer

    I believe there is about 30 or so GB of custom content, maybe a bit more.

    Thanks

    Mac
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