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Replacing the GPU in the field...

So the video glitches which I mentioned in my last thread have one upped, and started throwing up an ATI Graphics Driver error message then black screening, which is making me think that there is a much deeper problem than outdated software (I am suspecting GPU, as evidenced in the title, although I am going to upgrade first just to make sure).

So my question is - I know there are a limited number of supported graphics chipsets for the axon - the ATI HD2900 etc... Should I be in the pickle that I think I am in (finding myself with a dead GPU in the near future, or at least finding myself with a GPU that is not stable enough to count on in a show), in the middle of the ocean and needing to pick up a new one up PDQ will any manufacturers board do provided it is of the correct chipset? Is there a specific brand of boards that HES use for the axons? I would like to stay as close to genuin as possible, but would also like to know that if I jumped off the ship and went to the local computer shop and bought a card with the correct chipset that it would work...

Anyway, any assistance would be appreciated

Mac.
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  • 0
    Guys,

    As Marty stated, there are only a handful of cards that are supported. If the units are still under warranty, then you can get replacements from us directly under the warranty or we can sell replacements otherwise.

    You have to be careful in buying the the video cards elsewhere unless you are certain they are the exact model. There are a lot of different manufacturers and versions even of the HD2900 card. You have to make sure it is the identical model as the one we shipped with otherwise there are high odds it won't work.

    The video card market turns over very quickly. For the top end cards we use, a given model is typically only built for about 6 weeks by the vendor and then out in distribution for a few months until the next one comes along. Thus we buy a very large inventory at once when we switch to a new card.

    You can always get replacement cards from HES Support. Either of the original card or the current model we are shipping with.
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  • 0
    Guys,

    As Marty stated, there are only a handful of cards that are supported. If the units are still under warranty, then you can get replacements from us directly under the warranty or we can sell replacements otherwise.

    You have to be careful in buying the the video cards elsewhere unless you are certain they are the exact model. There are a lot of different manufacturers and versions even of the HD2900 card. You have to make sure it is the identical model as the one we shipped with otherwise there are high odds it won't work.

    The video card market turns over very quickly. For the top end cards we use, a given model is typically only built for about 6 weeks by the vendor and then out in distribution for a few months until the next one comes along. Thus we buy a very large inventory at once when we switch to a new card.

    You can always get replacement cards from HES Support. Either of the original card or the current model we are shipping with.
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