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Replacing the GPU in the field...

So the video glitches which I mentioned in my last thread have one upped, and started throwing up an ATI Graphics Driver error message then black screening, which is making me think that there is a much deeper problem than outdated software (I am suspecting GPU, as evidenced in the title, although I am going to upgrade first just to make sure).

So my question is - I know there are a limited number of supported graphics chipsets for the axon - the ATI HD2900 etc... Should I be in the pickle that I think I am in (finding myself with a dead GPU in the near future, or at least finding myself with a GPU that is not stable enough to count on in a show), in the middle of the ocean and needing to pick up a new one up PDQ will any manufacturers board do provided it is of the correct chipset? Is there a specific brand of boards that HES use for the axons? I would like to stay as close to genuin as possible, but would also like to know that if I jumped off the ship and went to the local computer shop and bought a card with the correct chipset that it would work...

Anyway, any assistance would be appreciated

Mac.
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    [quote=mac.calder;35768]Got another problem with this Axon - I tried to upgrade, it all looked to go well, however it freezes once it boots up. Giving it the 3 finger salute brings up the normal, greyed out options box, as well as the following error message: "DL2: DL.exe - Application Error ... The exception unknown software exception (0xc000000d) occured in the application at location 0x7813fae2. Click on OK to terminate the program."

    Mac,

    We have seen this problem a few times recently here in the office. If this the first time that the fixture is being upgraded to 1.4.0, the culprit is most likely improperly encoded content. Try removing all of the user content from the server and then reboot it. This should clear it up.

    Thanks,
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  • 0
    [quote=mac.calder;35768]Got another problem with this Axon - I tried to upgrade, it all looked to go well, however it freezes once it boots up. Giving it the 3 finger salute brings up the normal, greyed out options box, as well as the following error message: "DL2: DL.exe - Application Error ... The exception unknown software exception (0xc000000d) occured in the application at location 0x7813fae2. Click on OK to terminate the program."

    Mac,

    We have seen this problem a few times recently here in the office. If this the first time that the fixture is being upgraded to 1.4.0, the culprit is most likely improperly encoded content. Try removing all of the user content from the server and then reboot it. This should clear it up.

    Thanks,
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