Axon don't upgrade software

Hi, recently we adquired three upgrade packages to our Axons that consist in:
- Motherboard Asus P5Q-E
- Graphic Card HD4800
- Wintv-HDR 1850 (tv-card)
The three are assembled and two of them have been updated to the version 2.0.2.2453 and are working fine (till now), but the other wen i trie to update software give me a mensage:

''Upgrade operation encountered a error
Failed to copy upgrade image to destination server.
Error: Exception of type 'HighEndDL2Tools.FileLockedException' was trown.''

I try to update from usb and from cd. I already reimage to Xpe 3.3.0 and before that it always give.me that error.

Regards
Bruno

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0 sblair - Former HES Forum Member over 13 years ago

Bruno,

This is a very odd and rare error to encounter. What hardware configuration did you have before changing the motherboard, video card, etc?

After changing all the hardware, did you then try to re-image the harddrive? The error sounds like one where you put the old drive back in with the new hardware and trying to do an upgrade without having re-imaged the drive to allow it to recognize and install drivers for the new hardware.
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0 sblair - Former HES Forum Member over 13 years ago

Bruno,

This is a very odd and rare error to encounter. What hardware configuration did you have before changing the motherboard, video card, etc?

After changing all the hardware, did you then try to re-image the harddrive? The error sounds like one where you put the old drive back in with the new hardware and trying to do an upgrade without having re-imaged the drive to allow it to recognize and install drivers for the new hardware.
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