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    billy
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CITP

I have a gen 1 Axon running 2.1.2 on the test bench. I have yet to get it to sync its custom content to the console (Hog 4 2.0). It shows up in the CITP screen when you hit patch media, and responds to control via artnet, so networking is good, but the refreshing icon in the media picker just spins and spins for hours. It eventually goes away, but the custom content never populates in the media picker. I know the media was loaded under 2.0.5 and earlier and 2.1.2 was installed later on.

Do I need to select the global fixture, a single media layer, all media layers, or all media and global before hitting update media? I think I've tried all those permutations with no success, I just want to make sure I'm doing it the right way.
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    The global layer has "Mask" associated with it and the graphic has "Object" and "Media" associated with it. If you DMX patch a DL v2 Global and DL v2 Graphic and then select the DL v2 Global and open the Media Picker window you should see a Mask tab. At this point the Mask tab is populated with the default masks from the fixture library. If you clear that selection and select the DL v2 Graphic and open the Media Picker window you should see a Media tab and an Object tab both populated with the default media and objects from the fixture library. At this point you wouldn't see any of your custom content from the media server.

    If you select the DL v2 Global and DL v2 Graphic in the Fixture Window and click Patch Media->CITP tab and select your media server the fixtures in your show will be associated to that CITP media server. At this point if you select DL v2 Global and click Refresh Media in the Fixture Window the Mask tab would be refreshed with data/thumbnails from the media server. If you select DL v2 Graphic and click Refresh Media the Object tab and the Media tab will be refreshed with data/thumbnails from the media server.

    So each fixture in the show has certain functions associated with them (Mask, Object, Media, etc.) which are in turn associated with a CITP media server and data/thumbnails are refreshed according to the selection you make.

    As a test you may want to select only one Graphic and hit Refresh Media which will refresh the Object and Media tab and should refresh pretty quickly assuming the Hog 4 Console can obtain the thumbnails.

    Hopefully that clears up what to select.

    When the refreshing icon on the Media Picker window goes away what do you see in the Media Picker window? Do you see tabs if so is there anything on the tabs? If you see the folders like "1 - HES_Core" with a bunch of black buttons or buttons with a triangle on them it means that Hog 4 Console could not retrieve the thumbnail for that piece of media. Do you see thumbnails for everything except your custom content?

    If you see thumbnails for everything except your custom content you may need to restart the media server. It may take a restart to generate the thumbnails or for the CITP server in the media server to cache the thumbnails.
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    The global layer has "Mask" associated with it and the graphic has "Object" and "Media" associated with it. If you DMX patch a DL v2 Global and DL v2 Graphic and then select the DL v2 Global and open the Media Picker window you should see a Mask tab. At this point the Mask tab is populated with the default masks from the fixture library. If you clear that selection and select the DL v2 Graphic and open the Media Picker window you should see a Media tab and an Object tab both populated with the default media and objects from the fixture library. At this point you wouldn't see any of your custom content from the media server.

    If you select the DL v2 Global and DL v2 Graphic in the Fixture Window and click Patch Media->CITP tab and select your media server the fixtures in your show will be associated to that CITP media server. At this point if you select DL v2 Global and click Refresh Media in the Fixture Window the Mask tab would be refreshed with data/thumbnails from the media server. If you select DL v2 Graphic and click Refresh Media the Object tab and the Media tab will be refreshed with data/thumbnails from the media server.

    So each fixture in the show has certain functions associated with them (Mask, Object, Media, etc.) which are in turn associated with a CITP media server and data/thumbnails are refreshed according to the selection you make.

    As a test you may want to select only one Graphic and hit Refresh Media which will refresh the Object and Media tab and should refresh pretty quickly assuming the Hog 4 Console can obtain the thumbnails.

    Hopefully that clears up what to select.

    When the refreshing icon on the Media Picker window goes away what do you see in the Media Picker window? Do you see tabs if so is there anything on the tabs? If you see the folders like "1 - HES_Core" with a bunch of black buttons or buttons with a triangle on them it means that Hog 4 Console could not retrieve the thumbnail for that piece of media. Do you see thumbnails for everything except your custom content?

    If you see thumbnails for everything except your custom content you may need to restart the media server. It may take a restart to generate the thumbnails or for the CITP server in the media server to cache the thumbnails.
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