Trying to install a Osidian Netron EN4 gateway & Net3 / Concert is not finding the device.
Back story. We have a ETC MK2 1-port portable gateway (Catwalk controlling 2 ML's) that had failed & was sent out for repair. We now have it back. But while it was out for repair. We purchased a Osidian Netron EN4 to fill in. We hired someone to install it. While installed on the CW it wasn't showing up as an icon in concert, but it was working. All of the other gateways had IP addresses like 10.101.50.63 with the last Digit the variable. For the EN4 it's IP address was 10.101.101.33. I'm not sure what his setup was but the DMX controlled fixtures on the gateway were on Universe 2 along with other fixtures on another gateway were also on Universe 2. Once I removed the EN4 to put the repaired MK2 back in place it was determined we needed to update the Net3/Concert software to the later version. When this was done concert was able to see the repaired & software updated MK2 again & all was well on the Catwalk. One other thing that showed up in Concert was a 4-Port Icon title I/O Card Which I do not know what that is. The EN4 was not install at the time this happened.
I then wanted to setup the EN4 on the stage using a different Ethercon port. But have been unsuccessful in having Concert detect the gateway.
One thing I'm planning to try next is reset the EN4 back to factory setting. Then see if Concert can find the device.
Thanks for any input anyone can provide.
Sanford High School PAC