When connecting my PC running Connect to the ETC Lighting I only see a rack and can't get a proper IP.

Hello -

I'm new to all this lighting environment process and I'm being thrown into the deep end.
So any help would be appreciated.

I'm trying to do things one at a time and get familiar with different software, so that I can mentally put the pieces in my head together.

So with my PC laptop running Connect, and connecting the ETC lighting network cable to my rj-45 connection, and making sure it's the only option selected in my Preferences option, the only item that Connect sees is a RACK icon, and it's not generating a proper IP address to my PC.
How can I access the Rack and have it generate a proper IP. and when I say "proper IP" addy, I mean something that is not 169.254.x.x.

How can I make sure it's running DHCP? Or how can I access the Rack and check on the settings of that unit?

Thanks

Doug

0 corey cascio 25 days ago

Hi Doug

Its best to contact your local ETC Dealer, or if not sure who they are, then contact ETC Tech Support for free assistance on the phone:

In the US - (800)688-4116 or (608)831-4116

or follow link for other offices around the world:

https://www.etcconnect.com/Contact-Us.aspx
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0 sshoemaker 25 days ago

Hi Doug,

If you’re trying to see what ETC equipment you have and there isn’t something running DHCP on your network (most default setups) see this document - https://support.etcconnect.com/ETC/Networking/General/ETC_Network_IP_Addresses - set your computer to a static IP with the subnet mask/default route at the bottom of that document, and you’ll be able to see whatever is on the network.

Outside of that, as Corey suggested, finding a local ETC dealer to help with changing things around would be helpful and sometimes required - such as Paradigm programming.
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