When connecting my PC running Connect to the ETC Lighting I only see a rack and can't get a proper IP.

Hello -

I'm new to all this lighting environment process and I'm being thrown into the deep end.
So any help would be appreciated.

I'm trying to do things one at a time and get familiar with different software, so that I can mentally put the pieces in my head together.

So with my PC laptop running Connect, and connecting the ETC lighting network cable to my rj-45 connection, and making sure it's the only option selected in my Preferences option, the only item that Connect sees is a RACK icon, and it's not generating a proper IP address to my PC.
How can I access the Rack and have it generate a proper IP. and when I say "proper IP" addy, I mean something that is not 169.254.x.x.

How can I make sure it's running DHCP? Or how can I access the Rack and check on the settings of that unit?

Thanks

Doug

0 corey cascio 1 day ago

Hi Doug

Its best to contact your local ETC Dealer, or if not sure who they are, then contact ETC Tech Support for free assistance on the phone:

In the US - (800)688-4116 or (608)831-4116

or follow link for other offices around the world:

https://www.etcconnect.com/Contact-Us.aspx
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0 sshoemaker 1 day ago

Hi Doug,

If you’re trying to see what ETC equipment you have and there isn’t something running DHCP on your network (most default setups) see this document - https://support.etcconnect.com/ETC/Networking/General/ETC_Network_IP_Addresses - set your computer to a static IP with the subnet mask/default route at the bottom of that document, and you’ll be able to see whatever is on the network.

Outside of that, as Corey suggested, finding a local ETC dealer to help with changing things around would be helpful and sometimes required - such as Paradigm programming.
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