Hey All,
I'm a dealer as well as a freelancer here in Chicago.
Today I'm out at the set of Empire Season 2 helping them shoot a couple of shots in studio. They are having an issue that I need help troubleshooting. I sold them the hardware (new Ion, new gateway, and a bunch of other things) around June of this year, so I have a number of vested interests in getting this fixed for them.
They have this gateway setup on a very simple network: Netgear Prosafe Switch FS108P, Ion 2k, Airport WAP (for Ipad Mini), and this NET3 gateway. They have an identical setup for some other stages here and are experiencing the same crashing issues. These rigs are outputting between 600 and 1200 addresses depending on which stage they are on on a given day. They are on for an average of 15 hours a day, and 5 or 6 days a week, and are power cycled at least once a day, usually twice a day (during moves).
4 times since July 1 they have had a gateway just completely drop connection to the consoles. The gateway doesn't loose power, it shows as not having connectivity to the console (all four ports flashing). They have cycled power on the entire control rig (including switches and consoles) and had it come back up. This isn't during fades, large changes or anything. Just sitting idle for hours, and then bang, nothing. I'm not clear if the dimmers maintain state or turn off, but I can find out if that would inform the situation.
Today being a shooting day, there isn't much I can do to troubleshoot, or really even poke around in the GCE. However, what should I have them look for?
The first things I thought of to check is:
Turn off RDM
Check ethernet cables
Ensure static IPs
Cycle power routinely (but they say they do already)
What else should I recommend. It is a pretty new node, and in fact, if I had to guess, it likely isn't the node that is the issue. To me it sounds like a networking issue. The FS108P is unmanaged, but either way if it was working great, I wouldn't think that switch would dump connectivity for no reason.
Also, this happens to both rigs, which are both almost completely new, so it sounds like a config issue more than an anomaly. Is there a firmware update for these gateways? What else am I missing.
Tech support, if you want to reach out, I can send SNs, software versions, or whatever else you might want to know.
Thanks all,
Casey
