We have a network working fine for several years. We had a recent power outage. After the power outage the gateways will intermittently go offline and we will not be able to ping them until we reboot the gateway. Nothing changed on the networking side and we see no drops or errors. Any idea what would be the cause? Also, the gateways will appear to be frozen when trying to move through the lcd screen.
Are they locally powered or powered via POE? If POE, are they all powered from the same switch?
A few are poe and a few locally powered. most on different switches.
And it is affecting all of the gateways? That's strange. Sounds like a call to ETC tech service is in order, that will be more efficient than trying to troubleshoot via the forum.
Yes, all gateways. It is super strange. I will contact support and see if they have any ideas on what could cause this and/or how to troubleshoot. Thanks!