Troubleshooting some issues with the network at our local theatre. We had an Element console that was finally put to pasture between shows and replaced it with an Ion XE 20. We installed the console this weekend and having some issues connecting to some of the devices on the network. We plugged it in, set it up at least somewhat correctly, and had control of most of the nodes, the sensor racks, and the systems running the various wall panels throughout the venue.
There were 2 nodes, however, that we are not able to connect with. These were of a different style/model, and neither worked. We did call tech support yesterday as we were in tech and didn't have control of 2 of the electrics on stage. Unfortunately we were not able to get the issue resolved so asking here before I call for support again later today.
Below are pictures of the 2 nodes. We have tried to find them in Concert, but they do not show up. Any suggestions on what we can do next? We have checked cabling (they worked with the Element right before we disconnected it to put in the XE, and it is 2 of them on completely independent lines, which we checked), the fixtures are powered and patched correctly, etc... We have unplugged and plugged back in everything that we can think of.
Thank You!
