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    Joseph Kennion
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Installation failing

Hi,

I've been having a few issues getting this round of betas to install on my laptop. It fails during the Augment3d part of the install, as shown below:

There is 42GB of free space on the drive, so I think that is ok.

I couldn't find where the logs the message mentions might be - could you point me in the right direction, so I can send them to you?

Thanks,

Joe

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  • 0 in reply to Joseph Kennion

    Well, I just guess... Ryzen 3 isn't that powerful and maybe the GPU can't handle Augment3d and the installer noticed it? Just a guess. I do not really know.

    But you should find installer logs in %localappdata%\ETC\EosFamily\v3 as far as I know.
    Just open "run" with pressing Win+R, paste this path in and hit enter. You should find a few folder. The newest one is called something like EosInstall_v3.1.1.82_20220130Txxxxxx and that one should be given to ETC. I guess.

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