Problems with RDM using Sensor Dimmers and Gio

Hi,

 

We are having a few problems getting dimmer feedback over RDM.

We are using a Gio running 2.0.0 trying to connect to some Sensor CEM+ Installation Racks. We are connecting over ACN using a Net 3 ACN Gateway.

I have managed to access the information for the dimmers via the patch that allows you to change the function of the dimmers for example into switched mode etc. This works fine but we aren't receiving any feedback from the dimmers. RDM is enabled on the desk. I am looking at the patch via address mode. For example if we get a blown lamp we don't get the little red ! in the channel tile.

The Chief LX has an idea that the firmware on the dimmers may not be compatible with RDM  but I can't figure out how to check that. They were installed fairly recently within the last year. 

 

Does anyone have any future troubleshooting ideas?

 

- Cheers 

Parents
  • First of all, check whether your Sensor+ racks have the hardware for this feature.

    Load errors are part of Advanced Features, which is an optional set of hardware in the Sensor rack:

    • The dimmer modules must have "AF" in the name.
    • The rack must be fitted with AF Cards.
      • These go into the signal distro card on the right, the top one is behind module numbers 4-6 (counting from the top).

    If your rack lacks either of these, you'll need a hardware upgrade to support load error reporting.
    Your local ETC dealer can provide a quote.

    1. The CEM+ must be running firmware v3.1.2
    2. The rack configuration must have AF turned on
    3. AF and Load Errors must be turned on for the circuits that should report.
    4. The loads must be recorded in their 'good' state, and/or the "No Load Alarm" option turned on.

    Finally, "attach" or patch them as per Corey's post.

    Recording loads takes a few minutes during which the circuits are automatically faded to full and back down so the current can be measured.
    - You should usually record these in groups to ensure you don't exceed the rack's supply capacity.

    The "No Load Alarm" raises an error if the circuit is above 25% (mod sq curve) but is drawing no current.
    It doesn't need the load to be recorded.

    Note that you will only get (or clear) a 'no load' or 'low/high load' error when the channel is at a high enough intensity, as there's no way to tell if something's still working without trying to turn it on!

    Finally, this is an ACN feature of Sensor+ (and Sensor3), so you connect your Sensor rack to the console over the Ethernet network and don't need a Gateway.
    - RDM is config/reporting over a DMX cable, while ACN is over a network cable. A DMX/RDM Gateway converts RDM from a fixture into ACN for the console to use.



    [edited by: Richard at 6:07 AM (GMT -6) on Fri, Jun 14 2013]
Reply
  • First of all, check whether your Sensor+ racks have the hardware for this feature.

    Load errors are part of Advanced Features, which is an optional set of hardware in the Sensor rack:

    • The dimmer modules must have "AF" in the name.
    • The rack must be fitted with AF Cards.
      • These go into the signal distro card on the right, the top one is behind module numbers 4-6 (counting from the top).

    If your rack lacks either of these, you'll need a hardware upgrade to support load error reporting.
    Your local ETC dealer can provide a quote.

    1. The CEM+ must be running firmware v3.1.2
    2. The rack configuration must have AF turned on
    3. AF and Load Errors must be turned on for the circuits that should report.
    4. The loads must be recorded in their 'good' state, and/or the "No Load Alarm" option turned on.

    Finally, "attach" or patch them as per Corey's post.

    Recording loads takes a few minutes during which the circuits are automatically faded to full and back down so the current can be measured.
    - You should usually record these in groups to ensure you don't exceed the rack's supply capacity.

    The "No Load Alarm" raises an error if the circuit is above 25% (mod sq curve) but is drawing no current.
    It doesn't need the load to be recorded.

    Note that you will only get (or clear) a 'no load' or 'low/high load' error when the channel is at a high enough intensity, as there's no way to tell if something's still working without trying to turn it on!

    Finally, this is an ACN feature of Sensor+ (and Sensor3), so you connect your Sensor rack to the console over the Ethernet network and don't need a Gateway.
    - RDM is config/reporting over a DMX cable, while ACN is over a network cable. A DMX/RDM Gateway converts RDM from a fixture into ACN for the console to use.



    [edited by: Richard at 6:07 AM (GMT -6) on Fri, Jun 14 2013]
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