newly install CEM+ control module cannot be configure

Hi Clodualdo,

Yes, the CEM+ Processors should all be the same version. The backplane only contains the complete configuration if it the only processor in the Group.

Also, if your CEM+s are not in the 10.101 subnet then the function Get Config from another rack most likely won't work.

Where did you get this replacement CEM+ from?

I would recommend that you contact your local ETC Dealer to assist in getting the CEM+ running again. You can also find a list of ETC Dealers at the top of our website.

Have a nice Sunday,

.

HI Corey,
Thanks for your quick response..
The new CEM+ control module was delivered by WARTSILA North America Inc.

For the new CEM+, is there anyway we can downgrade the software version from version 3.1.3 to 3.0.0 to make this work?
Can we still able to find the old CEM+ version 3.0.0?

Thanks in Advance.


Have a great day!

-Clodualdo

NCL Electronics Engineer

Hi Clodualdo, 

it may be possible to downgrade a CEM+ from v3.1.3 to v3.0.0, but due to the complexity of this, please contact directly an ETC Dealer - like WARTSILA - about how to get this done.

EDIT: There is a possibilty that the new CEM+ cannot be downgraded all the way to v3.0.0, so that the rest of the CEM+ Group would need to be upgraded to

v3.1.3.

Your dealer should be able to help you out with all the complexities of this.

 
Thank-you and have a great day yourself!

Hi Corey,
This time I able to configured the IP address of the new CEM+ v3.1.3, now able ping the CEM+ IP address using the control PC. Today, just discovered that we have control PC (Sensor+ Connect) software that is connected to this dimmer rack (HSR24). However, still unsure how to transfer the configuration from backplane to the new CEM+?
Can I use the Sensor+ Connect software to configure the new CEM+?

I was calling the ETC support this morning (Barcelona time) but cannot get thru, maybe due to time difference?
U.S. at 800-688-4116


Thank you and have a great day!

- clodualdo

Electronic Engineer
Norwegian Cruise Line

Hi Corey,
This time I able to configured the IP address of the new CEM+ v3.1.3, now able ping the CEM+ IP address using the control PC. Today, just discovered that we have control PC (Sensor+ Connect) software that is connected to this dimmer rack (HSR24). However, still unsure how to transfer the configuration from backplane to the new CEM+?
Can I use the Sensor+ Connect software to configure the new CEM+?

I was calling the ETC support this morning (Barcelona time) but cannot get thru, maybe due to time difference?
U.S. at 800-688-4116


Thank you and have a great day!

- clodualdo

Electronic Engineer
Norwegian Cruise Line

Yes - ETC Inc in the US is just waking up. If you are in Barcelona, feel free to give our ETC London Office a call +44 (0)20 8896 1000. They are now in the Office and can help out.