We had a new system installed just before the pandemic hit. Ios XE console, Sensor 3 dimming rack with ThruPower models. Everything worked great for the month we used the system. Coming back to the theatre space, all of the equipment looks ok, however no signals from the console appear to reach the dimmers. Setting a dimmer to on, on the module itself lights a fixture. With it set to remote however, there is no power or signal on the dimmer module and the fixture does turn on. We are using sACN. The console is able to ping the dimmer controller module. Can someone please provide some troubleshooting steps?
