Elektralite Eye Kandy issue

I am about to add six Elektralite Eye Kandy fixtures into my rig.

I am running a GIO with the latest software update and have used the onboard fixture profile to control the EKs.

The fixture operates, essentially, correct however I am unable to access or control the outer ring of 16 LEDs as quadrants which is a feature that allows the user to program the ring in sections of 4 LEDs. This control is accessed through channels 18 thru 29. 

I can access and control the ring as a whole however.

I would've expected to see (on the console) soft keys that would allow me to control this function.

So, basically, what I'm missing is a means to control channels 18 thru 29 independently.

I'm attaching a manual so that you can see what it is I'm missing.

I have hooked up one of the fixtures to a Smartfade board and can access this feature on a channel by channel basis.

Since I'm installing these lights in about two weeks, it sure would be nice to be able to use them in their proper form.

Thanks for any help with this issue that you can give. I'm attaching a product sheet so that you can see what I'm talking about.

 

Thanks. 

Elektralite-eye-Kandy-DMX-Channel-Assignments-for-30-channel-mode-V3.pdf