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    aurmer
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Losing control without warning

We have had an issue with our lights flashing off and back on without warning. It doesn't happen often, but we have just started a troubleshooting process.

I was not on the team when the system was installed, but as best I can tell we have a Paradigm ACP controlling a few Echo Relay Panels. The console we are using is the cognito2 from Pathway Connectivity.

I checked the logs and the same messages appear with the correct timestamp. It says that the CID has expired, and 4 seconds later it comes back.

What do these messages indicate? Is there a configuration I can implement to prevent this CID expiration? Or does it just mean that it hasn't heard from my console for a given timeout period (in other words, the issue lies with the console)?

I am navigating our system for the first time; please let me know what other information I can provide in order to get the most help.

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[19 Feb 2018 14:33:08 UTC-0600] Source universe 2, CID 46BD9CA9-422C-49D6-BEB7-B7A1D9A846B4 expired, removing
[19 Feb 2018 14:33:12 UTC-0600] Started receiving sACN universe 2, CID 46BD9CA9-422C-49D6-BEB7-B7A1D9A846B4


[18 Feb 2018 10:31:59 UTC-0600] Source universe 2, CID 46BD9CA9-422C-49D6-BEB7-B7A1D9A846B4 expired, removing
[18 Feb 2018 10:32:03 UTC-0600] Started receiving sACN universe 2, CID 46BD9CA9-422C-49D6-BEB7-B7A1D9A846B4


[18 Feb 2018 11:02:44 UTC-0600] Source universe 2, CID 46BD9CA9-422C-49D6-BEB7-B7A1D9A846B4 expired, removing
[18 Feb 2018 11:02:48 UTC-0600] Started receiving sACN universe 2, CID 46BD9CA9-422C-49D6-BEB7-B7A1D9A846B4

 If this is helpful, here are some build versions generated in the log

****Paradigm Nightly Log****
Application software version 3.1.0.9.0.927
UBoot disk = 2.1.1.9.0.502, current = 2.1.1.9.0.502
Kernel disk = 2.1.0.9.0.602, current = 2.1.0.9.0.602
Rootfs disk = 3.1.0.9.0.927, current = 3.1.0.9.0.927
HC08 disk = 3.0.0.9.0.859, current = 3.0.0.9.0.859
DRD DSP disk = 1.3.1.9.0.63 (comm = 0)
DRD FPGA disk = 1.3.1.9.0.63 (comm = 0)
FLO disk = 1.0.1.9.0.22 (comm = 0)
DALI disk = 1.0.1.9.0.22 (comm = 0)

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  • UPDATE:

    I am now sniffing the network traffic from the console to the ETC system. The next time our fault happens, I will have more data. I suspect it is a fault within the ETC system, though, because I realize that our console is sourcing data for both universe 1 AND 2. Universe 2 is the only one that ever drops out. More to come once we have another fault.
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  • UPDATE:

    I am now sniffing the network traffic from the console to the ETC system. The next time our fault happens, I will have more data. I suspect it is a fault within the ETC system, though, because I realize that our console is sourcing data for both universe 1 AND 2. Universe 2 is the only one that ever drops out. More to come once we have another fault.
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