Paradigm Touchscreen Remote iPadOS version 1.0.1.58; iPad OS version 17.1.1 on 3rd generation iPad Pro

My remote stopped working. It had been working since Paradigm software and touchscreens were upgraded in February 2022. I suspect that settings were cleared or something else happened during an app update.

The web interface on the iPad to Paradigm is working so I know wireless network connection is good. P-APC is 10.101.10.101, Touchscreen 1 is 10.101.15.101. Touchscreen 2 is a portable without IP address.

Checking Touchscreen 1, the Mobile App Settings are: Mobile App Connection is On, Passcode is blank, Port is 49044

I've configured the iOS app with IP address 10.101.15.102 and get the message: Error connecting to P-TS7 Check IP or network settings.

Suggestions?

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Chris Blad over 1 year ago

When you say "configured the iOS app" do you mean that's the IP you assigned to the iPad in the iOS setting, or that is the IP you set up in the Paradigm Touchscreen Remote app? If in the PTS Remote app, change it to be 10.101.15.101. It needs to know the IP of the touchscreen you want to connect to. The iPad must have its own unique IP within the same subnet (likely 255.255.0.0 since it's the default ETC scheme) not used by other devices.
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TomS over 1 year ago in reply to Chris Blad

The Paradigm Touchscreen Remote IP is 10.101.15.101. The connection to the network uses subnet 255.255.0.0 App worked for about 18 months and suddenly started displaying error.
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Chris Blad over 1 year ago in reply to TomS

Did this coincide with the iOS 17 upgrade, or was it occurring before that?
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TomS over 1 year ago in reply to Chris Blad

No idea when it failed relative to iPadOS updates. I found an old iPod with 12.5.7 on it. I could connect to Paradigm using Safari web interface but the Touchscreen Remote had the same error
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TomS over 1 year ago in reply to Chris Blad

No idea when it failed relative to iPadOS updates. I found an old iPod with 12.5.7 on it. I could connect to Paradigm using Safari web interface but the Touchscreen Remote had the same error
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