Brand new console. About 12 performances done on it, 3 dozen rehearsals.
Tonight's show was going without a hitch until cue #21/22. Supposed to be from a blackout to 2 spots. Pretty simple. Except it wasn't. When the cue button was pressed, it jumped TWO cues into another scene. When the back button was pressed, it jumped THREE back, and stuck in between two cues with all the lights at about 40%. IN THE MIDDLE OF THE SHOW.
Left the lighting in that state for the actors to finish their scene, did a manual blackout, then re-aligned to the correct next cue during the blackout. No problems through the rest of the show.
We thought this would be fixed by installing the latest firmware update, but tonight's "glitch" was the worst one yet.
So, of course the questions are starting to come to my mind. Why is this doing this? Is there a problem with reading or debouncing the cue buttons in the software? Is there some way we can pull up an activity log to see what the system THOUGHT it was doing vs. what the button state was?
Just grasping for answers at this point. It almost feels like when your computer gets the spinning wheel of death for a few seconds, and during that split second, any keypresses are buffered and suddenly executed all at once in a row. Or the mouse jumps like there was a processor lag for a split second.
I am having exactly the same issue with our console very random but it seems to happen when advancing from a cue that it has been sitting in for about 30 minutes. I have never been able to reproduce it during testing but it does happen when running a show and it is a big problem! is there a fix yet?
What version of software are you running?
That’s a bit of an older version so I’d love to try getting you on the latest and see if that fixes your issue. Current software is 2.5 and can be found here: https://www.etcconnect.com/Products/Consoles/ColorSource/Software.aspx
just a heads up, software version 3.0 will be coming out next week. There are a ton of great new features in there too.
let us know how it goes!
I will upgrade and see how it goes.
I will only have a half hour tomorrow evening to do the upgrade. I there any chance of losing my show file in the process?
Make sure you press "Save" first, and it's always a good idea to export to USB anyway.
It will almost always keep the current show anyway, but it's best to save and export to USB regularly for peace of mind.
As you're running 1.1.4, if you have any RGB+UV LED fixtures be aware that you may need to re-record any cues that were "pure UV"
Bonjour, j'ai une Colorsource 20AV en version v3.1.1 qui a les mêmes symptomes aléatoires. Bug 10mn avant le début du show, j'ai débranché la console, le show s'est bien passé et les cues ont ressautées lors de la sortie du public ! Que faire ???
I'm having a similar issue. I use a Colorsource 40 and the cues will skip after a while. The screen also acts erratic and I do not have any controls. I also tried pulling down the CUES master fader but somehow the cues still show up skipping. I've tried following the Manual by plugging in the console to a power conditioner and even used an anti static wrist band attached with a screw to the board.I am desperately needing help in this area as we have a major production at the school in the next two weeks.
Please contact your local ETC technical services if you haven't already, they'll be able to help much better directly than via the forum.