Updating a Congo running Cobalt 7.1 [Answered]

Is the 7.3.1 file on the stick directly and not in a folder? if you downloaded a zip file you need to unpack it and place the files them self on the stick. not in a folder.

Is the 7.3.1 file on the stick directly and not in a folder? if you downloaded a zip file you need to unpack it and place the files them self on the stick. not in a folder.

Hey - Thank you for replying!

Yep, the file is unzipped and on it's own on one the stick [I have tried this with both the update and the template library]. Should the desk just recognise it from boot? I can't seem to find an option to tell the desk to look at the USB to find the files.

Cheers,

Adam

Browser > Exit to System Settings, or choose System Settings from the Welcome Screen.

"Update" tab.
At the top under "Software Update", there is a dropdown list of installers it has found on the USB stick, and an "Install" button.

Choose the installer from the dropdown list and click/touch "Install"

The installer needs to be extracted from the ZIP and the file "ETC_Cobalt_VERSION.exe" placed in the root of the USB stick.
- A lot of unzipping programs put the files into a folder, so make sure you've moved the file to the top level.

If you are still having trouble, call ETC Technical Services while in front of the console and a computer (in case you need to move files around the USB stick).
They are always happy to help.

Hi - I think you just confirmed what I thought my problem was.... I don't have 'Software Update' as an option. I have just updated my original post to include a photo of my screen for clarification but now that i know that i'm buttons missing i think I'll give them a call.

Cheers!

Adam

a long shot: do the file have it's original name given by ETC? this is important for Cobalt to find it on the USB.
and are you sure the console finds the usb? if you go to file manager under utility do you see the usb and update file there?