Congo wireless remote problem

We have the full size Congo operating on version 6.3.1. Our wireless remote is the Net 3 radio focus remote by ETC running on version 0.4. Since we updated the Congo to version 6.3.1 we have lost the connection with our remote. Is there any firmware updates needed for the remote and if there is could you please tell us where we can download the new version from?

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0 corey cascio over 11 years ago

Hi Jeremy,

RFR Handheld version 0.4 is the boot Loader Version. When the Handheld starts, it will

show briefly the software version, and should be version v1.x or v2.x.

The RFR Handheld current software ist v2.0.8, and the Base Station current software is v2.0.5.

You can install this from your Congo with a USB cable and after having installed the most

current GCE Software which you can find here on our website:

http://www.etcconnect.com/docs/docs_downloads/console/ETC_GCE_Net3Svc_v3.0.2.9.0.18.zip

When this software is installed, it also installs the current softwares for Net3 Products

onto the Congo, so the Congo can be used to update the other products.

Instructions about uodating you can find here on the Releases Notes on our website:

http://www.etcconnect.com/docs/docs_downloads/relnotes/Radio_Focus_Remote_v2.08_RelNote_revB.pdf

Is the RFR Base Station connected via USB to the console, or via Network?

What version of software does the RFR Display have?

If this doesn't help you solve the issue, feel free to contact us again.

thanks!
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0 corey cascio over 11 years ago

Hi Jeremy,

RFR Handheld version 0.4 is the boot Loader Version. When the Handheld starts, it will

show briefly the software version, and should be version v1.x or v2.x.

The RFR Handheld current software ist v2.0.8, and the Base Station current software is v2.0.5.

You can install this from your Congo with a USB cable and after having installed the most

current GCE Software which you can find here on our website:

http://www.etcconnect.com/docs/docs_downloads/console/ETC_GCE_Net3Svc_v3.0.2.9.0.18.zip

When this software is installed, it also installs the current softwares for Net3 Products

onto the Congo, so the Congo can be used to update the other products.

Instructions about uodating you can find here on the Releases Notes on our website:

http://www.etcconnect.com/docs/docs_downloads/relnotes/Radio_Focus_Remote_v2.08_RelNote_revB.pdf

Is the RFR Base Station connected via USB to the console, or via Network?

What version of software does the RFR Display have?

If this doesn't help you solve the issue, feel free to contact us again.

thanks!
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