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    Jeremy8989
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Congo wireless remote problem

We have the full size Congo operating on version 6.3.1. Our wireless remote is the Net 3 radio focus remote by ETC running on version 0.4. Since we updated the Congo to version 6.3.1 we have lost the connection with our remote. Is there any firmware updates needed for the remote and if there is could you please tell us where we can download the new version from? 

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    Jeremy,

     Yes there is a newer version of firmware. 2.05 is available through the Gateway Configuraion editor, version 3.02.

     You can find this on this page http://www.etcconnect.com/product.downloads.aspx?ID=20095 under the software heading.

    Download this program.

    Here are the upgrade instructions.

    Setting the RFR Base Station to Update Mode While booting, hold down the mode button on the front of the RFR base station until the receive LED is solid green.

     

    Updating Via USB from GCE

    Step 1: Select {Update RFR Software via USB} from the {Online} menu in the main menu.

    The Update RFR Software via USB window will open.

     

    Step 2: In the Update RFR Software via USB window, select {RFR Base Unit}. Step 4: Left-Click {Ok} to update the software.

    GCE auto populates the latest version of firmware it has available.

     

    Step 5: When the update is complete, GCE displays a dialog box prompting you to reboot the RFR.

    The steps were misnumbered, there is no step 3!

    I hope this helps!

     

     

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    Jeremy,

     Yes there is a newer version of firmware. 2.05 is available through the Gateway Configuraion editor, version 3.02.

     You can find this on this page http://www.etcconnect.com/product.downloads.aspx?ID=20095 under the software heading.

    Download this program.

    Here are the upgrade instructions.

    Setting the RFR Base Station to Update Mode While booting, hold down the mode button on the front of the RFR base station until the receive LED is solid green.

     

    Updating Via USB from GCE

    Step 1: Select {Update RFR Software via USB} from the {Online} menu in the main menu.

    The Update RFR Software via USB window will open.

     

    Step 2: In the Update RFR Software via USB window, select {RFR Base Unit}. Step 4: Left-Click {Ok} to update the software.

    GCE auto populates the latest version of firmware it has available.

     

    Step 5: When the update is complete, GCE displays a dialog box prompting you to reboot the RFR.

    The steps were misnumbered, there is no step 3!

    I hope this helps!

     

     

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