Congo Jr Second display problem

Dear all,

I have a Congo Jr. (First generation with dual DVI D adaptor). After I updated to 4.1.2 the second monitor stopped working. I read the release notes and it refers to this problem but the proposed solution of restarting the console doesn't solve the problem. I want to downgrade the software but during the procedure of installing an older version a pop up window says that I have to uninstall the already installed version. How exactly can I do that?? Has anyone the same problem?? Any solutions are more than welcome!

Thanks

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0 menelaos over 8 years ago

Hi again,

Adaptor fully functioning and from settings 2 monitors enabled and at the correct resolution.

I forgot to mention the above!

Thansks
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0 corey cascio over 8 years ago in reply to menelaos

Hi Menelalos,

Are you sure you tried installing Congo Software Update v4.1.2? That software is really old - 10 years old. The last version for Congo is v6.4.1 - which you can download for free.
I recommend updating your Congo Jr to Congo v6.4.1 and then update to Cobalt v7.2.0 .

Where did you find Congo update v4.1.2?
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0 corey cascio over 8 years ago in reply to menelaos

Hi Menelalos,

Are you sure you tried installing Congo Software Update v4.1.2? That software is really old - 10 years old. The last version for Congo is v6.4.1 - which you can download for free.
I recommend updating your Congo Jr to Congo v6.4.1 and then update to Cobalt v7.2.0 .

Where did you find Congo update v4.1.2?
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0 menelaos over 8 years ago in reply to corey cascio

Dear Corey,

I made a mistake to my previous post the console is indeed to 6.4.1.nThe Dual DVI adaptor is fully functional and 2 monitors are enabled from System Settings.

tahanks,

Menelaos
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0 corey cascio over 8 years ago in reply to menelaos

Hi Menelaos,

Could you adjust the resolution of not working monitor to a different resolution, apply, restart, and then pick your correct resolution, apply and restart. The monitor should work then.

If not, could you post a photo of your display settings here?
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0 corey cascio over 8 years ago in reply to menelaos

Another thing to check - at top of monitor setting page is a Setting: "Total Monitors: 1" This needs to be set to 2.
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0 menelaos over 8 years ago in reply to corey cascio

Hi Corey,

Total monitors is set to 2 and both displays are the same model with the Same resolution 1024 768.

Best,
M
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0 corey cascio over 8 years ago in reply to menelaos

Could you adjust the resolution of just the not working monitor to a different resolution: like1280x1024 and apply, restart console and then pick your correct resolution: 1024x768, apply and restart. The monitor should work then.
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