Bug - Congo with Net3 Remote

Information

Version: 5.0.0.9.0.42
Console Firmware: 1.0.0.0.0.009
IO Firmware: 1.2.0.9.0.1
Channels: 3072
Outputs: 2048

My Scenario: I have the play up and running. The console is in LIVE mode. I am up in the cats. I begin a channel/output (so I know what ouputs are in said channel) check. I proceed to use the Net3 RFR and go into the Patch portion of the 'controls.' I type in Channel 10 and see that nothing is patched into that channel. I then use the left 'scroll' wheel on the left side of the remote and scroll into channel 11. I then may scroll back to channel 9 (if I am lucky - see what follows). The remote seems to have locked up. No response from the keys, etc. I turn the remote off - wait a few - turn it back on - the remote does not connect. I climb down from the cats and see that the console is 'locked-up,' 'frozen,' 'messed-up' etc. On the 3 monitors is the gray slate background with CONGO across them...no response from the console. I reboot the board. I repeat the above scenario and have the same results. I have done this 4 times now.

Attached is my show file labeled Bugged. All y'all feel free to give it a shot (not that you have the time) - but curious to hear your results.

Thanks!

-Dana

Parents

alexbright over 16 years ago

whoa, that chrashes pretty quickly. Have you had any bug after you restart?

Thanks

Alex
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Dana over 16 years ago in reply to alexbright

Alex -

Yes. I restart and go through the same commands and the same end result happens. I am not a computer programmer, but I would label it as a bug. So, thanks to Sarah for forwarding it along to R&D and we will see what happens.

Now, if you mean any other sort of bugs not directly relating to this issue - no I have not.

Thanks for you concern.

-Dana

[edited by: Dana at 12:12 PM (GMT -6) on Mon, Jun 30 2008]
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alexbright over 16 years ago in reply to Dana

Hi Dana

Thanks for such specific information, we were able to track this down and it will be fixed in the next patch.

Thanks

Alex
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Phil M over 16 years ago in reply to alexbright

Hi

while on the subject of the remote I have a couple of questions

1 when the congo is in AT mode is it possible for the remote to work the same way eg 1 thru 10 @100

2 I love the funcion of scrolling through the group names on the remote but when you scroll to the desired group why is this not selected rather than having to exit the menu and input #GROUP

Thanks

Phil
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Phil M over 16 years ago in reply to alexbright

Hi

while on the subject of the remote I have a couple of questions

1 when the congo is in AT mode is it possible for the remote to work the same way eg 1 thru 10 @100

2 I love the funcion of scrolling through the group names on the remote but when you scroll to the desired group why is this not selected rather than having to exit the menu and input #GROUP

Thanks

Phil
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Children

Richard over 16 years ago in reply to Phil M

In Congo v5 the remotes (RFR, CRRFU and phone remote) use the same syntax as the console. This is a change from v4.3.4
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sclausen over 16 years ago in reply to Phil M

Hello -
With regard to point #2, I believe you should be able to scroll to the selected group and then press the encoder wheel "in" to engage the switch and select that group. You should not have to remember the group number and then enter it manually...

Thanks!
Sarah
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Dana over 16 years ago in reply to sclausen

Sarah and Others -

That is correct. You certainly can use the encoder wheel to select groups as Sarah has indicated. Additionally, thank you Alex for the update on the bug and will look forward to the updated patch.

-Dana
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Phil M over 16 years ago in reply to Dana

Thanks guys that is really great

Thanks for your answers

Phil
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