Client Dongle

Hi there -

Have you checked the Windows firewall settings on the PC? Is the Congo application blocked? This could keep the PC from seeing the console, which would keep the Client option from appearing on the PC as well.

Thanks -

Sarah

Hi

Tried all above - client light is on, firewall if off (did show congo in exeptions) - still no client showing on Laptop - Network talking - ping from laptop working - tried with DHCP & static ip configuration.

I seem to think that the dongle is not talking to the software. It does light up and shows in system devices. 

 Look forward to some miracle line of advice

Thanks

Deon

Hi

Tried all above - client light is on, firewall if off (did show congo in exeptions) - still no client showing on Laptop - Network talking - ping from laptop working - tried with DHCP & static ip configuration.

I seem to think that the dongle is not talking to the software. It does light up and shows in system devices. 

 Look forward to some miracle line of advice

Thanks

Deon

2 questions:

What protocol should I be using if any

Can I name a network (network names) 

 Thanks

Howdy Deon,

 If your dongle is a correct dongle, there should be printed on the dongle *H4M1 217-50" and some serial numbers.

If printed is "PRO 321-60" and some serial number , then it will need to be replaced.

Hey Deon,

sorry about the confusion, after I pressed POST, I realized I had reversed the two dongles,

and then edited my message - but then it already been sent to you in an email.

 SInce you have a PRO-321 Dongle, this is not for a Congo/Congo Jr Client,

and will need to be replaced. Can you please contact your dealer so they can get

you the correct dongle.

Thanks!