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    deonlot
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Client Dongle

I have managed to set up network setting on the Congo and Laptop using a fixed IP address. I still get no Client option on the startup on the laptop. Drivers are installed and show under sytem when I insert the dongle.

 Both are running the latest update - setting seem to be the same as far as I can tell. Tried different protocols.

Any ideas

Parents

  • Hi there -

    Have you checked the Windows firewall settings on the PC? Is the Congo application blocked? This could keep the PC from seeing the console, which would keep the Client option from appearing on the PC as well.

    Thanks -


    Sarah

  • in reply to sclausen

    Hi

     

    Tried all above - client light is on, firewall if off (did show congo in exeptions) - still no client showing on Laptop - Network talking - ping from laptop working - tried with DHCP & static ip configuration.

    I seem to think that the dongle is not talking to the software. It does light up and shows in system devices. 

     Look forward to some miracle line of advice

     

    Thanks

    Deon

     

     

     

  • in reply to deonlot

    2 questions:

    What protocol should I be using if any

    Can I name a network (network names) 

     Thanks

     

     

  • Anonymous
    Anonymous in reply to deonlot
    Deon - there was a batch of "congo" dongles mispackaged earlier this year and were in fact ION client dongles. We will check our test records and let you know if its hardware or software you should look towards
Reply
  • Anonymous
    Anonymous in reply to deonlot
    Deon - there was a batch of "congo" dongles mispackaged earlier this year and were in fact ION client dongles. We will check our test records and let you know if its hardware or software you should look towards
Children
  • in reply to Anonymous
    do you need the serial numbers off the dongle?
  • in reply to deonlot

    Howdy Deon,

     If your dongle is a correct dongle, there should be printed on the dongle *H4M1 217-50" and some serial numbers.

     

    If printed is "PRO 321-60" and some serial number , then it will need to be replaced.



    [edited by: corey at 7:40 AM (GMT -6) on Thu, Oct 09 2008]
  • in reply to corey cascio
    I have the PRO 321-61 - in South Africa we would say EISHH - a term of extreme exclamation and despair...
  • in reply to deonlot
    I'm a little confused - the e-mail I received from the forum referred to the opposite codes ie PRO 321-60 was correct, but on the forums the same messgae says the PRO-321-60 is the wrong one...
  • in reply to deonlot

    Hey Deon,

     

    sorry about the confusion, after I pressed POST, I realized I had reversed the two dongles,

    and then edited my message - but then it already been sent to you in an email.

     SInce you have a PRO-321 Dongle, this is not for a Congo/Congo Jr Client,

    and will need to be replaced. Can you please contact your dealer so they can get

    you the correct dongle.

     

    Thanks!

www.etcconnect.com