Issues I've been experiencing

I am a relatively new programmer on Congo (V 5.0.1), but I have experienced some interesting anomolies. I was wondering if anyone else had experienced the following:

 1. For some apparant networking glitch (cables/switch) I had the dual server message appear in the middle of my performance. I had the Congo set as server and the Lightserver set as backup. This in itself was no huge deal, but the weird thing was that all my snap (.1) time q's did not snap, but seemed to X-fade in about an 8 count. This really messed up the performers and had me scrambling to the lightserve and make it the backup again.

2. I went away for a lunch break, came back to find a couple of conventionals on in the rig. There were no level indications in LKive or the "A" tab. I did a clear and the light remained on. I cut to a preset and the lights turned off and I seemed to have control again. I cued for about 15 minutes making changes until i came to a moving light Q. At that point, I realized I had tilt control, only one side of the pan. It was quite odd. It took a reboot of the congo to regain fulkl Pan/Tilt control.

3.I have had great issue importing some ascii files, or even opening them for that matter. In one instance, I was able to impoert the main sequence, execute Q's, but if I tried to save the file in Congo, I was immediately booted to the grey Congo screen of Death and had to manually power cycle the desk and restart Congo. That file came from Safari 3.7.1

4. I had a show with multiple effects (chases,content) that obvioulsy were supposed to run as part of the Q's in the sequence. I had to reboot, as a result of a lockup (since learned about the esc,esc,esc,esc fix) and when I ran my first Q (which had an effect in it) I saw the effect master run up to full, but the effect did not work. I manually activated the effect master and looked at the parameters of it and they all looked fine. I did not get the effect working until I manually changed the channel source parameter from Group to SET and then back to GROUP. At that point the effect functioned and all subsequent effects functioned. I exited Congo and tried repeated times to see if this was a one-time error or consistent. To my dismay it was consistent.

5. When I import parts of an ASCII file, my channel track seems to be hit and miss. Sometimes it functions and other times it brings up the preset track master, but not the selected channel I wish to track. Very annoying!

6. When opening an ASCII file and them importing Congo Dynamics, the parameters of the dynamics do not import. You only import the names of the dynamics. You must then import the tables, which are at the bottom of the import list. Boy did that take me a long time to figure out. I do not understand why the parameters would not import with the actual Dymanic templates. Seems very odd to me, which is why I missed it.

Thanks and hope someone out there can help me out.......

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  • Hi Jim -

    Some of these will require input from Anders, some I can comment on.

    1 - Not sure why your timing would change - we haven't heard of this before. In general if you see the dual servers message it's a good thing to try and get the backup converted back as soon as you can.

    2 - Very strange. Not heard of this one either. It sounds like something somewhere got quite confused, but I'm not sure there's enough info here to make any determinations of cause.

    3 -   We have found a bug when importing Safari files that is fixed in the upcoming v5.1 software. In the mean time, please send us any Safari files you need translated and Anders will take care of it and send a clean ascii file back to you . (You can use the Congo@etcconnect.com address to send the files.)

    4 - Please send us the show file. Is it possible that the effect did not have the SetGroup parameter recorded into it in that preset?

    5 - What kind of ascii file? Is it a Safari source file or another Congo file?

    6 - Anders will have to speak to this one - do you mean when you import dynamics that the "tables" don't get imported as well? We made a change in this area (old dynamics) in v5 so it's possible that this broke the import...

    Thanks much -

    Sarah

  • Hi Sarah,

    I'll go point by point to try to explain what I can.

    1. I did convert ASAP after realizing what had happened. It was of course the part of the show where there were a series of autofollow point Q's that the system decided to do this. Upon converting back, all was well.

    2. It was bizarre and not show file related, or I would have sent it to you. That file, once the re-boot happened, worked fine.

    3. Noted and I will send files if I need to import.

    4. I'll send it. I hope it is something as simple as that, although I did read the set group  as it should read, just no actual output of the effect. I was able to read all parameters of the effect, which led me to believe it was recorded.

    5. It was an express 48/96 file converted with the offline editor

    6. Anders answered that. It is a 2 step process, with regards to Dynamics. I'll never forget that again!!!!

    Thanks again,

    Jim

Reply
  • Hi Sarah,

    I'll go point by point to try to explain what I can.

    1. I did convert ASAP after realizing what had happened. It was of course the part of the show where there were a series of autofollow point Q's that the system decided to do this. Upon converting back, all was well.

    2. It was bizarre and not show file related, or I would have sent it to you. That file, once the re-boot happened, worked fine.

    3. Noted and I will send files if I need to import.

    4. I'll send it. I hope it is something as simple as that, although I did read the set group  as it should read, just no actual output of the effect. I was able to read all parameters of the effect, which led me to believe it was recorded.

    5. It was an express 48/96 file converted with the offline editor

    6. Anders answered that. It is a 2 step process, with regards to Dynamics. I'll never forget that again!!!!

    Thanks again,

    Jim

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