I had this happen to me and I called in to ETC support. They had me reset the RAM and it worked great and has ever since.
I’m awaiting a reply from tech support..
can you remember how to reset the ram??
It’s opening up the console, and then taking the RAM out (looks just like a PC’s RAM) and putting it back in.
Was that while the desk was on??
I reseated that a few times with the power off...