Congo will not record (some) master playbacks

I think I may know what's going on here:

When you first do the Record or Update function taking levels from Masters, the cue is not actually fully played back - this is so you can easily set new levels from your Masters, as otherwise you wouldn't be able to make a new cue with lower levels than the one you just recorded.

This can make you think it didn't record even though it did, because pulling down your Masters leaves a blackout.

To force it to play back the cue, you can hit the [Refresh] button (next to [Playback]), which replays the sequence to where you are.

Thank you for your response, Richard.

The content is not being recorded at all. This happens whether you record a new preset or update an existing one from the master playbacks. It's not a matter of channels being recorded with no level, either. If you look at the preset tab, the intended channels don't even show up. It has happened across the last 10 shows, built off two different house patches. The latest show was built off a completely new patch built from scratch.

Regards,

Keith

Hi Keith -

Could you attach one of your show files to a message here or send it to me at sarah DOT clausen AT etcconnect DOT com? I'll take a look. There should not be a problem like this happening intermittently if you're using the same method to record your presets. Does this happen intermittently for the same operators? Or does it happen for some operators but not all? Do you know if they use different commands to record their presets?

Thanks much -

Sarah

This is a basic function of Congo. I don't think we have heard about something similar before.

I wonder if you might be doing something specific that confuses the system and that we haven't foreseen. Could you give us some more information about the situation when this happens? Do you have any special tabs open? Have you done any specific editing before this happens, or opening and closing an editor, like the Master Editor.

If you get into a situation when the master mix isn't recorded, will additional record/update command misbehave in the same way? Or, does the problem disappear?

Thanks, Sarah. I have a show this morning, but I'll get the  file to you as soon as possible.

This has happened with three different experienced operators and a fourth operator who is a beginner. We are all recording presets just as we have on this Congo Sr. for the past two years. The Main Playback or Live tab is the one that is active during record. The basic procedure is to set levels on one or more master playback faders until we get the look we want, then hit record, give it a text label and any in/out timings if other than default, then hit record or modify.

Keith

Bummer. I was hoping for a more exotic answer. :-)

Thanks for your patience and we'll try to figure out what's going on. As Anders said, this is a very common function so it's strange that you're seeing the problems you are.

Thanks -

Sarah

Anders,

The tabs we've typically had open over the past ten shows are Main Playback, Live, Masters, Gel Picker, Presets and Sequence. They've not always all been open; for example, somethimes we've opened or closed the Preset and Sequence tabs. The only other constant is the Gel Picker tab, which I believe has been open pretty much all the time.

The seemingly intermittent nature of the problem has made it difficult to determine when it exactly starts. In my instances, I've had shows where the masters recorded several presets, then some of them stopped recording. None of these presets containted anything fancy; bascically groups recorded to master playbacks, which we were using to get basic looks for a preset. From there, we might add color, position a mover, etc. No dynamics, chases or anyhtin at all eleaborate. We're using stock templates for Wybron Nexeras and VL2500s, so there should be nothing weird that's introduced because of a homemade template. When this first happened, I thought it might I might have something triggering it at some point, but I've also had the problem start with the beginning preset for a show.

The Congo is always shut down at the end of the night, so there's a fresh reboot everyday.

Regards,

Keith

Very strange!

Sounds like you are doing everything in a standard way.

When you record, which tab do your normally have focused? Could this be a focus issue? To make sure that you get the Live data into the preset, either the Live or Main Playback tab has to be focused.

Yes, either the Main Playback or Live tabs are focused.

i've noticed that if I do not press "all" to capture the channels that have been brought up with the masterplaybacks as groups before I record it as a playback, it will not record the groups that I have brought up.

i've noticed that if I do not press "all" to capture the channels that have been brought up with the masterplaybacks as groups before I record it as a playback, it will not record the groups that I have brought up.

Hi -

Channel selection has no affect on what gets recorded when you use RECORD by itself. It does make a difference if you're recording directly to another master playback using RECORD & MASTER, though. Is this what you're seeing?

Thanks -

Sarah