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    pilou
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bad new with the free dongle of congo Client and the customs

Well I have receive a client dongle in France from ETC but this morning, I discovered a mail about import taxe, I have to pay 28.96 € for a free dongle that I can't order !!

I really want to know if anybody had this joke, and if I must pay this taxe or ETC have ever payed it.

 Thanks for your reply before customs come at home.   ;-) 

 

Parents

  • Hi Pilou,

    Please send me a mail with your address and phone# and I'll contact you ASAP with a solution.
    (Not sure I have all of it in my address book)

     

    Cheers

    Erik Larsen
    Market Manager, Europe
    ETC

    erik.larsen@etcconnect.com 

     

  • in reply to erik

    Hi Eric, I have sent you my address, I really need to know if I have to pay or if ETC can choose a solution.

     

    thanks a lot

     

    Pilou 

  • in reply to pilou

    Hi Pilou,

    No, you don't.
    Please contact Martine at ATF - she will refund the money for you.
    In the mean time we will be working on a lasting solution.

    Rgds

     

    ~ Erik

  • in reply to pilou

    Hi Pilou,

    Please pay the customs charge and contact Martine at AVAB for a refund - or send the invoice to Martine and she will pay it.

    In the mean time we will work out a lasting solution.

     

    Rgds

     

    ~ Erik

Reply
  • in reply to pilou

    Hi Pilou,

    Please pay the customs charge and contact Martine at AVAB for a refund - or send the invoice to Martine and she will pay it.

    In the mean time we will work out a lasting solution.

     

    Rgds

     

    ~ Erik

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