bad new with the free dongle of congo Client and the customs

Well I have receive a client dongle in France from ETC but this morning, I discovered a mail about import taxe, I have to pay 28.96 € for a free dongle that I can't order !!

I really want to know if anybody had this joke, and if I must pay this taxe or ETC have ever payed it.

Thanks for your reply before customs come at home. ;-)

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erik over 17 years ago

Hi Pilou,
Please send me a mail with your address and phone# and I'll contact you ASAP with a solution.
(Not sure I have all of it in my address book)

Cheers
Erik Larsen
Market Manager, Europe
ETC
erik.larsen@etcconnect.com
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pilou over 17 years ago in reply to erik

Hi Eric, I have sent you my address, I really need to know if I have to pay or if ETC can choose a solution.

thanks a lot

Pilou
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erik over 17 years ago in reply to pilou

Hi Pilou,
No, you don't.
Please contact Martine at ATF - she will refund the money for you.
In the mean time we will be working on a lasting solution.
Rgds

~ Erik
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erik over 17 years ago in reply to pilou

Hi Pilou,
Please pay the customs charge and contact Martine at AVAB for a refund - or send the invoice to Martine and she will pay it.

In the mean time we will work out a lasting solution.

Rgds

~ Erik
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erik over 17 years ago in reply to pilou

Hi Pilou,
Please pay the customs charge and contact Martine at AVAB for a refund - or send the invoice to Martine and she will pay it.

In the mean time we will work out a lasting solution.

Rgds

~ Erik
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