Main Playback problem

Hi Jeremy,

The ----- lines that you are seeing might explain what is happening. These indicates that crossfade times have been slowed down to a complete halt. It is as if the spring-loaded speed control wheels of the playback have been pulled down to their bottom position. Can you check if something happened to these?

Ive just checked and the speed control wheels are in there normal positions. When I pull the wheels down the in and out goes to about 59 minutes and when I push them the opposite way the time starts at around 20 minutes and goes down to around 3 minutes IN n OUT. The IN n OUT default time is at 0 and if i change that time I still have the same problem. On my live channel screen it shows me what channels are coming in and out with the green and blue arrows but im not getting any intensities if I use the GO button.

Ive just checked and the speed control wheels are in there normal positions. When I pull the wheels down the in and out goes to about 59 minutes and when I push them the opposite way the time starts at around 20 minutes and goes down to around 3 minutes IN n OUT. The IN n OUT default time is at 0 and if i change that time I still have the same problem. On my live channel screen it shows me what channels are coming in and out with the green and blue arrows but im not getting any intensities if I use the GO button.

When are the times displayed as ----- ? From your description, it sounds like you are getting a time display when you move the speed control wheels. Do the ----- indicator go away in that case?

When you updated to 6.2.1, did you also update the face panel firmware?

The time display shows as ---- for the following cue in column B. I've just tried pushing the speed
 wheels forward without pressing GO witch actually sends my next cue but it takes about 3 minutes
 to complete the cue. So yes the ----- go away when I use the speed control wheel. If I release the
 speed wheels the ----- come back and it obviously stops the running of the cue at whatever intensity
 it's reached within those 3 minutes. 
 
I've updated version 6.2.1 and the face panel firmware. Would I be able to re install the version
 before 6.2.0? Just to try and see if the 2 recent updates have had any affect on the main playback.

Hi Jeremy,

I think that something happened with the center position calibration of the speed wheels when the face panel firmware was updated. I'll try to find out more. 

Hi Anders,

So we finally found the problem! It had nothing to do with the update or the speed control wheels being broken. It was Sequence 1 had been set to a rate of 0% in the sequence list. I've passed all my cues back to the main playback with all my IN & OUT times and its all working perfectly fine now. 

Thank you very much for all your help.

Jeremy