Missing Legs when importing .dae file into Augment3d

Are the legs on a layer or class that's set to be visible at the time you do the export?

See if the tips in this support article help: https://support.etcconnect.com/ETC/Consoles/Augment3d/Vectorworks_My_Exported_Object_is_Invisible_or_Only_Visible_from_Certain_Views

Thanks for these, unfortunately none of the above worked. I even tried to only export the legs and the still won't show up.

I should also mention that they are on the same layer and class as the ones that are visible.

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For those following along, Vectorworks' soft goods tool creates soft goods that are transparent on one face and solid on the other. This can cause them to not appear when viewed from certain angles. A workaround is to draw them twice (once from right to left, once from left to right) so that they are essentially duplicated back to back and visible from all angles.

As a follow up for anyone else seeing this issue: it's easy to tell if this is indeed the issue if when you are "flying around" your model in A3d, the soft goods appear from "one side" but not the other. So, from one viewing position but not from another.

Just rotate around your stage / architecture in A3d and see if they show up from a different angle. Then you can take note of which soft goods are visible from the direction you want, and copy that "drawing direction" to other goods [or just draw them twice, as suggested above].